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SnapVDI Support Overview

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SnapVDI product support provides customers the flexibility they require to meet their critical business needs. The standard SnapVDI Support Plan provides Next Business Day (NBD) hardware replacement and 24x7 phone support, while the SnapVDI Plus Plan adds 4-Hour Onsite hardware replacement for those customers requiring same day service. Both SnapVDI support plans come with SnapVDI S.O.S. – an automated email alert monitoring system.

SnapVDI support plans are offered in 1-year, 3-year, and 5-year terms with 1-year extensions available. All SnapVDI plans are supported from AMI headquarters in Atlanta, GA to provide customers with the highest quality and around-the-clock support in the storage industry.

  SnapVDI SnapVDI Plus
24/7 Phone Support
NBD Onsite Support  
4-Hour Onsite Support  
Hardware Field Replaceable Units (FRU) Kit  
SnapVDI S.O.S.
1-year term extensions