Support

SnapVDI Support Overview

SnapVDI product support provides customers the flexibility they require to meet their critical business needs. The standard SnapVDI Support Plan provides Next Business Day (NBD) hardware replacement and 24×7 phone support, while the SnapVDI Plus Plan adds 4-Hour Onsite hardware replacement for those customers requiring same day service. Both SnapVDI support plans come with SnapVDI S.O.S. – an automated email alert monitoring system.

SnapVDI support plans are offered in 1-year, 3-year, and 5-year terms with 1-year extensions available. All SnapVDI plans are supported from AMI headquarters in Atlanta, GA to provide customers with the highest quality and around-the-clock support in the storage industry.

SnapVDI SnapVDI Plus
   24/7 Phone Support
   NBD Onsite Support
   4-Hour Onsite Support
   Hardware Field Replaceable Units (FRU) Kit
   SnapVDI S.O.S.
   1-Year Term Extensions